Privacy Policy

Last updated: November 8, 2026 · 한국어

This policy explains what information BestStream TV collects, why, and what you can do about it. It covers the BestStream TV apps for Android TV, Google TV, Fire TV (Fire OS and Vega OS), Android devices, Samsung Smart TVs (Tizen) and LG Smart TVs (webOS), and the website beststreams.net, including the activation page and the reseller panel.

In short: we collect only what is needed to activate your device and deliver the playlists you add. We don't show ads, we don't use analytics or tracking tools, and we don't sell or share your information for marketing.

BestStream TV is a player only

BestStream TV does not provide any channels, films or series. You add playlists from your own provider. When you watch, the app connects directly to your provider's server; that traffic does not pass through BestStream. We don't see or record what you watch, search for or add to favourites. Your provider's own privacy policy applies to your use of their service.

Information we collect

About your device

• An install identifier. When the app first opens, it sends an identifier so that we can recognise the same installation again. On Android and Fire OS this is Android's per-app device ID, so reinstalling the app keeps your activation. On Fire TV (Vega OS), Samsung and LG TVs it is a random code the app creates and keeps; it is not your TV's own device ID. We store only a one-way hash of it, not the identifier itself.
• The MAC address and device key we generate for your device. The MAC address is randomly generated by us; it is not your device's real network address.
• Device model and app version (for example "NVIDIA SHIELD Android TV, 1.0.0", or the platform, such as "tizen", on Samsung, LG and Vega TVs), to help with support.
• Activation details: trial or plan, expiry date, the reseller who activated the device, and when the device was registered and last checked in.
• A history of changes to the device's activation (for example "activated for 1 year by a reseller").

Playlists you add

• The name you give each playlist and its connection details: the server address, username and password, or the M3U and TV guide links. These are stored encrypted and are sent only to your device, and only while it is activated or on its free trial.

Purchases

• Card payments on our website are handled by Stripe. We never see or store your card details; we keep the plan, amount, currency, date and Stripe's reference for the payment, linked to your device.
• In-app purchases on Fire TV are handled by Amazon. After a purchase, the app sends us Amazon's receipt so we can confirm it with Amazon and activate your device. We keep the receipt's reference, the plan and the date, linked to your device. Amazon's privacy notice covers the purchase itself.

Resellers

• If you are a reseller, we store your name, email address, a securely hashed password, your credit balance and your credit and activation history.

Technical information

• IP address. We count sign-in attempts per IP address to block password guessing. These counters are deleted within 24 hours.
• Sign-in cookie. Signing in to the activation page or reseller panel sets a single cookie that keeps you signed in. It expires after 2 hours on the activation page and 7 days on the reseller panel. We don't use advertising or tracking cookies.
• Hosting logs. Our hosting provider, Cloudflare, processes requests to our servers and may keep short-lived technical logs, which can include IP addresses, for security and troubleshooting.

Information stored only on your device

Your app settings stay on your device and are never sent to us: theme, favourites, watch history and Continue watching, parental-control PIN (stored as a hash) and locked groups, the playlist you last used, playback settings, extra TV guide links you add on the TV, and whether you accepted the notice shown on first launch. Search happens entirely on the device.

How we use information

• To register your device, run the free trial and activations, and deliver your playlists to it.
• To let you and your reseller manage the device and playlists.
• To keep the service secure, prevent abuse and fix problems.

We don't use your information for advertising or profiling.

Who we share it with

• Your reseller (the one who activated your device) can see your device's MAC address, model, app version, activation status and when it was last used. To help you set up, they can also add, edit and delete playlists on your device and see each playlist's name, server address and username, but never its password.
• Cloudflare hosts our website, servers and database, and processes data on our behalf.
• Stripe and Amazon process payments made through them, as described under Purchases.
• Legal requirements. We may disclose information if required by law.

We don't sell your information.

How long we keep it

• Device records and playlists: until you ask us to delete them, or until the device is removed from the service. Uninstalling the app does not delete them on its own.
• Playlists you delete on the activation page are removed straight away.
• Sign-in sessions: until they expire. Sign-in attempt counters: up to 24 hours.
• Reseller accounts and their credit history: for as long as the account is active, and as needed for accounting.
• Payment records: as long as needed for accounting and tax purposes.

Security

All connections to our servers use HTTPS. Playlist details are encrypted at rest, passwords are stored only as secure hashes, and the app authenticates with a secret token that is never shown on screen. No system is perfectly secure, but we work to protect your information.

Your choices and rights

• View, edit or delete your playlists at any time at beststreams.net/activate.
• Ask us to delete your device record and all its playlists, or for a copy of what we hold, by emailing privacy@beststreams.net with your device's MAC address. We'll reply within 30 days.
• Depending on where you live, you may have further rights, such as to correct your information or object to how it is used. Contact us and we'll help.

Children

BestStream TV is not directed to children under 13, and we don't knowingly collect information from them. The parental-control PIN lets adults restrict what can be watched on a device.

Changes to this policy

If we change this policy, we'll update the date at the top of this page. Significant changes will also be noted on our website.

Contact

Questions or requests: privacy@beststreams.net